Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We do not offer refund or return on sale or clearance items unless damaged or not as described. We do not offer refund for change of mind (sale items defined by items in clearance collections returns are offered on full price items that have been purchased during a special offer ) .
We allow exchange on all full priced clothing items. No exchange or refund for any home ware items unless damaged. Return postage will be deducted from the refund amount unless exchanged for a different size ( any delivery charges and handling incurred by Home, Body & Beyond during the returns/exchange process including hand delivered or pick up will be deducted from any refunds ) If correct size not in stock a refund will be given after deducting the return cost if incurred by Home, Body & Beyond. Only one exchange for size will be allowed before delivery charges will need to be paid in advance.
To be eligible for a return, your item must be unused and in the same condition that you received it with all packaging and tags intact.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on method of payment this will vary. If items have been delivered under a free shipping campaign then any costs incurred by Home, Body & Beyond to deliver goods will be deducted from the refund including a hand delivery fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Sale items (if applicable)
Only regular priced items may be refunded/exchanged, unfortunately sale items cannot be refunded/exchanged unless damaged or not as described as per current legislation.
Exchanges (if applicable)
We replace items if they are defective or damaged where this is not possible a refund will be given .We will also replace clothing items if an incorrect size is purchased If you need to exchange it for the same item, send us an email at email@example.com.
If the purchase was for the largest or smallest item available and an appropriate size is not stocked then a refund will be processed deducting any delivery costs incurred by Home, Body & Beyond including hand delivery.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Delivery and handling charges incurred by Home, Body & Beyond may including hand delivered, local delivery and will be deducted from the fund amount.